Luxury Store Assistant Manager — Sales & Service

Tapestry, Inc.; University Park (IL); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager to drive sales performance, operational excellence, and team development in a dynamic luxury-brand environment.

You will lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach's service standards while adapting strategies across roles for the brand’s growth and your career progression.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with retail systems.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication

Problem solving

Conflict resolution

Microsoft Office

Tools

Retail systems

Clienteling strategies

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager to drive sales performance, operational excellence, and team development in a dynamic luxury-brand environment.

You will lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach's service standards while adapting strategies across roles for the brand’s growth and your career progression.