Luxury Store Lead: Drive Sales, Service & Team Growth

Coach; Natick (MA); On-site; USD 53,010,000 - 90,260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in Natick, MA. The role focuses on driving sales performance, delivering exceptional customer service, and developing a high-performing team in a luxury fashion environment.

You will oversee operations, schedule staff, and ensure compliance with policies while supporting omni-channel initiatives and community engagement. This is a full-time, on-site position offering growth within a global brand.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: assist Store Manager in forecasting, planning, and implementing category initiatives; monitor KPIs.
• Deliver Exceptional Service: create an inclusive, high-energy environment; uphold service standards; resolve customer issues.
• Lead & Develop Talent: recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data capture; leverage social media trends.

Tools

Microsoft Office

Retail systems

Clienteling

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in Natick, MA. The role focuses on driving sales performance, delivering exceptional customer service, and developing a high-performing team in a luxury fashion environment.

You will oversee operations, schedule staff, and ensure compliance with policies while supporting omni-channel initiatives and community engagement. This is a full-time, on-site position offering growth within a global brand.