Assistant Store Manager - Luxury Retail & Omnichannel Lead

Tapestry, Inc.; Natick (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in Natick, MA is seeking an Assistant Store Manager to support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives; deliver an inclusive, high-energy service environment and lead a strong team.

You will drive omni-channel and digital engagement, recruit and coach staff, ensure operational excellence, and collaborate with leadership to translate market trends into district and corporate actions that strengthen the brand and store performance.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication skills

Microsoft Office

Retail systems

English proficiency

Education

Education and experience combo

Tools

Microsoft Office

Retail systems

Job description

Coach in Natick, MA is seeking an Assistant Store Manager to support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives; deliver an inclusive, high-energy service environment and lead a strong team.

You will drive omni-channel and digital engagement, recruit and coach staff, ensure operational excellence, and collaborate with leadership to translate market trends into district and corporate actions that strengthen the brand and store performance.