Luxury Retail Assistant Store Manager Lead & Elevate Sales

Tapestry; Merrimack (NH); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager in Merrimack, NH to partner with the Store Manager in driving sales, operations, and team growth. You will lead on-floor execution, customer service excellence, and adherence to brand standards while supporting omnichannel initiatives.

The role focuses on developing talent, managing KPIs, and ensuring seamless store operations in a luxury fashion environment, with a strong emphasis on customer experience and community engagement.

Qualifications

• 1+ years of leadership experience in retail or service industries.
• Luxury/fashion background preferred.
• Strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Communication

Problem solving

Conflict resolution

Clienteling

Omni-channel

Retail systems

Microsoft Office

Team development

Sales forecasting

Tools

Microsoft Office

POS systems

Job description

Coach is seeking an Assistant Store Manager in Merrimack, NH to partner with the Store Manager in driving sales, operations, and team growth. You will lead on-floor execution, customer service excellence, and adherence to brand standards while supporting omnichannel initiatives.

The role focuses on developing talent, managing KPIs, and ensuring seamless store operations in a luxury fashion environment, with a strong emphasis on customer experience and community engagement.