Assistant Store Manager – Luxury Retail & Team Growth

Tapestry (Coach/Kate Spade); Cherry Hill Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance and delivering extraordinary customer experiences. You will lead by example on the floor and develop a high-performing team, ensuring policy compliance and brand standards are met.

This role emphasizes omni-channel initiatives, clienteling, and collaboration with district and corporate teams to execute strategic store programs and growth plans.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Luxury background

Customer focus

Communication skills

Problem solving

Conflict resolution

Microsoft Office

Retail systems

Omni-channel

Clienteling

Tools

Retail POS systems

CRM software

Inventory management

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance and delivering extraordinary customer experiences. You will lead by example on the floor and develop a high-performing team, ensuring policy compliance and brand standards are met.

This role emphasizes omni-channel initiatives, clienteling, and collaboration with district and corporate teams to execute strategic store programs and growth plans.