Client Advisor - Key Holder

Brobston Group; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

ETRO in Dallas is seeking a Client Advisor-Key Holder to supervise the sales team, elevate the customer experience, and drive daily sales. This role requires a strong luxury retail background and a passion for the ETRO brand.

You will coach staff, manage client flow, collaborate with stock and operations, and ensure adherence to brand standards. A university degree and several years in luxury retail are preferred, with a proven sales record.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years in the luxury sector and knowledge of industry dynamics.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value client experiences.
• Partner with associates to improve selling skills and close sales to meet KPIs.
• Lead a high performing customer-facing team and coach for ETRO experience.
• Manage customer flow to ensure best service and that no client is left unattended.
• Drive partnership on the selling floor between sales, stock and operations.
• Coach in the moment and after transactions to ensure follow-up actions.
• Partner with Store Manager to reinforce ETRO training and brand standards.
• Assist with store goals and handle post-voids and discounts when needed.
• Understand business needs and communicate ideas to elevate performance.
• Enforce company policies and procedures on operations.

Skills

Sales leadership

Customer service

Communication

Relationship building

Self-motivated

Organization

Results-driven

Proven sales

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

ABOUT ETRO

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

SCOPE

The Client Advisor-Key Holder at ETRO is responsible for daily floor supervision of the sales team ensuring great client experiences and thereby driving sales goals attainment and providing real-time performance coaching to drive the overall Etro Experience. He/she is a sales professional in the luxury goods sector and applies this professionalism in promoting the corporate image, in being an authority on the ETRO product as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for the Store.

RESPONSIBILITIES

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client ensuring that every interaction with a client is memorable
• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Etro experience in line with brand strategies
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to clients
• Drive partnership on the selling floor between sales associates, stock associates and operations team
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
• Partner with SM to take ownership of Etro's training within the store. Use morning huddles and weekly meetings to constantly reinforce key elements of the Etro Experience through role-play, providing tips and talking through difficulties of individual associates
• Partner with store management to drive goal expectations throughout store
• Resolve difficult customer issues and elevate to management when necessary
• In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
• Additional duties as required

Education and Experience

• Undergraduate Degree or equivalent experience
• 3+ years’ experience in the luxury sector and knowledge of industry-specific dynamics

Specific Skills

• Proficient in Microsoft Office Suite, with strong Excel and Outlook skills
• Ability to react quickly within a fast-paced environment
• Strong communicator with proven ability to interact on a professional level with internal and external individuals
• Ability to build positive, inclusive, and respectful relationships
• Self-motivated, proactive thinker who takes ownership & accountability for actions and outcomes
• Proven ability to drive results
• Excellent organization skills
• Understanding of sales analytics and key performance indicators
• Wide client network and proven sales record

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.