Luxury Store Director - Sales, Service & Talent Leader

Brobston Group LLC; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group LLC seeks a Store Director to lead all sales and store operations at the Dallas NorthPark location. You will partner with the Market Vice President to define strategy, model service standards on the floor, and build a high-performing team focused on sales and profitability.

Responsibilities include coaching leaders, driving client development, and delivering an elevated guest experience. The role requires managing operations, hospitality, and talent development with

Qualifications

• Minimum 7 years of sales management experience in retail, luxury retail or client-facing hospitality roles.
• Proven track record of generating sales and achieving business targets.
• Flexibility to work non-traditional hours including nights, weekends and holidays.
• Proficiency with Microsoft Office, client tracking systems and POS systems.
• Authorization to work in the United States; college degree and GIA or graduate gemology coursework preferred.

Responsibilities

• Lead, develop and motivate store leadership and staff to meet monthly, quarterly and annual sales plans and profitability goals.
• Drive client development and retention through direct involvement in sales and relationship building.
• Ensure a consistent, elevated in-store experience by coaching service behaviors and acting on Voice of Client feedback.
• Oversee store operations, hospitality and amenities to optimize the guest experience and store performance.
• Recruit, assess and develop talent; implement development plans and performance management to grow team capabilities.

Skills

Sales leadership

Team development

Client development

Voice of Client feedback

POS proficiency

Education

College degree

GIA coursework

Tools

POS systems

Microsoft Office

Job description

Brobston Group LLC seeks a Store Director to lead all sales and store operations at the Dallas NorthPark location. You will partner with the Market Vice President to define strategy, model service standards on the floor, and build a high-performing team focused on sales and profitability.

Responsibilities include coaching leaders, driving client development, and delivering an elevated guest experience. The role requires managing operations, hospitality, and talent development with