Luxury Store Manager: Client Experience & Growth

Brobston Group LLC; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group LLC in Dallas is seeking a Store Manager, Northpark, to lead the boutique's commercial and cultural vision, driving sales, profitability, and delivering personalized luxury client experiences. You will manage day-to-day operations, develop a high-performing team, and translate business priorities into actionable plans.

You will partner with regional teams to optimize inventory, presentation, and local client engagement, while recruiting, coaching, and cultivating talent to sustain

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience.
• Minimum of five years of progressive luxury retail leadership, including managing a high-volume store.
• Strong commercial acumen with the ability to interpret KPIs, financial information, and client insights.
• Expertise in luxury clienteling, CRM, POS, inventory systems, and proficiency in Microsoft Office.
• Excellent communication, collaboration, operational judgment, and ability to work a flexible retail schedule including evenings, weekends, and holidays.

Responsibilities

• Lead store performance to achieve sales, profitability, productivity, and KPI targets.
• Develop and execute store-specific business strategies in partnership with Regional Leadership.
• Drive client development, clienteling, CRM capture, and exceptional on-floor client experiences.
• Recruit, coach, develop, and retain store talent while building succession plans.
• Manage operations including inventory, cash handling, scheduling, payroll, shipping and receiving, and loss prevention.
• Partner with Merchandising, Visual Merchandising, Operations, and other teams to optimize assortment and presentation.
• Resolve escalated client situations professionally and represent the brand in the local community.

Skills

Luxury retail leadership

Clienteling

CRM

POS systems

Microsoft Office

KPI interpretation

Team leadership

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM software

POS systems

Inventory systems

Microsoft Office

Job description

Brobston Group LLC in Dallas is seeking a Store Manager, Northpark, to lead the boutique's commercial and cultural vision, driving sales, profitability, and delivering personalized luxury client experiences. You will manage day-to-day operations, develop a high-performing team, and translate business priorities into actionable plans.

You will partner with regional teams to optimize inventory, presentation, and local client engagement, while recruiting, coaching, and cultivating talent to sustain