Luxury Spa & Retail Leader — Drive Guest Experience & Revenue

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 81,000 - 99,000; Full time

Job summary

The Spa & Retail Manager at El Encanto will oversee daily spa operations, retail performance, and guest experience, ensuring luxury service and revenue growth. This role drives merchandising, inventory control, and staff development to uphold El Encanto’s elevated standards.

You will lead spa reception, reservations, and treatment scheduling, while collaborating with hotel departments on guest experiences and promotions.

Qualifications

• Experience managing spa and retail operations in a luxury hotel setting.
• Strong leadership and team development skills.
• Proven ability to drive revenue through merchandising and promotions.

Responsibilities

• Oversee daily spa operations, ensuring seamless service delivery to luxury standards.
• Supervise spa reception, reservations, and scheduling.
• Monitor guest feedback and implement improvements.
• Maintain cleanliness and safety across spa facilities.
• Collaborate with hotel departments on guest experiences and promotions.
• Lead spa retail operations, merchandising, and inventory management.
• Track KPIs and support budgeting and financial reporting.
• Coach and develop spa and retail team members.

Job description

The Spa & Retail Manager at El Encanto will oversee daily spa operations, retail performance, and guest experience, ensuring luxury service and revenue growth. This role drives merchandising, inventory control, and staff development to uphold El Encanto’s elevated standards.

You will lead spa reception, reservations, and treatment scheduling, while collaborating with hotel departments on guest experiences and promotions.