Lux Spa Leader: Guest Experience & Operations

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

Montage Hotels & Resorts seeks a Spa Treatment Manager to act as Manager on Duty, leading the spa treatment team and ensuring flawless luxury experiences. You will oversee scheduling, trainings, product usage, and interdepartmental collaboration to uphold Montage standards.

You will deliver warm, anticipatory service, manage guest feedback, and drive revenue through premium spa experiences while maintaining safety, compliance, and exceptional guest relations.

Qualifications

• Minimum of one year of experience in a comparable spa or luxury hospitality environment.
• Fully flexible availability, including mornings, evenings, weekends, and holidays.
• Exceptional communication skills, both written and verbal.
• Impeccable punctuality and time management, reflecting reliability and operational excellence.
• Uncompromising professionalism with empathy, warmth, and mentoring capabilities.
• Knowledge of federal, state, and local employment and safety regulations.

Responsibilities

• Act as Manager on Duty, representing spa leadership with poise and Montage service standards.
• Lead the spa treatment team, scheduling shifts, trainings, and inventory to ensure flawless experiences.
• Deliver warm, anticipatory guest service and handle feedback to exceed expectations.
• Oversee daily spa and retail operations, drive revenue through scheduling, services, and retail.
• Coordinate training, compliance, and vendor communications to support leadership goals.

Skills

Attention to detail

Multitasking

Leadership

Guest service

Discretion

Job description

Montage Hotels & Resorts seeks a Spa Treatment Manager to act as Manager on Duty, leading the spa treatment team and ensuring flawless luxury experiences. You will oversee scheduling, trainings, product usage, and interdepartmental collaboration to uphold Montage standards.

You will deliver warm, anticipatory service, manage guest feedback, and drive revenue through premium spa experiences while maintaining safety, compliance, and exceptional guest relations.