Luxury Spa Receptionist: Guest Experience & Sales

Four Seasons; Santa Fe (NM); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free stays

Global opportunities

Discounts on F&B and spa

Free employee meals

Employee parking

Comprehensive training

Medical benefits

401(k)

PTO + sick leave

Competitive pay

Job summary

Four Seasons Resort Rancho Encantado Santa Fe is seeking a motivated Spa Receptionist to deliver outstanding guest service in a luxury spa setting. The role requires connecting authentically with guests, coordinating spa bookings, and maintaining impeccable cleanliness and service standards.

Join a world-class luxury team, with a schedule that includes weekends and holidays. We offer competitive pay and benefits as part of our guest-first culture.

Qualifications

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success

Responsibilities

• Create a welcoming, memorable spa experience by building genuine connections with guests from the moment they walk in the door.
• Deliver exceptional hospitality with professionalism, confidence, and a solution-oriented mindset, especially when it comes to accommodating special requests.
• Maintain the highest standards of cleanliness and sanitation at all times.
• Demonstrate strong attention to detail and consistency in scheduling and the spa booking system to ensure maximum sales potential and guest/employee satisfaction.
• Support and collaborate with the spa team to achieve shared success.
• Adapt quickly in a fast-paced environment and assist Spa Therapists and Attendants as needed.

Skills

Spa coordination

Service industry experience

Weekend/holiday availability

English communication

Job description

Four Seasons Resort Rancho Encantado Santa Fe is seeking a motivated Spa Receptionist to deliver outstanding guest service in a luxury spa setting. The role requires connecting authentically with guests, coordinating spa bookings, and maintaining impeccable cleanliness and service standards.

Join a world-class luxury team, with a schedule that includes weekends and holidays. We offer competitive pay and benefits as part of our guest-first culture.