Spa Manager

BIOLOGIQUE RECHERCHE; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

BIOLOGIQUE RECHERCHE in Boston is seeking a Spa Manager/Director to lead all spa operations with a luxury retail focus, driving revenue, guest experience, and staff development. You will shape strategies that enhance retail performance while maintaining the brand’s premium standards.

In this role, you will manage a team of luxury sales advisors and estheticians, optimize KPIs such as conversion and AOV, and ensure top-tier service delivery and product education across the spa.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience accepted.
• Minimum 5 years of management experience within a high-end spa or luxury retail environment, with a proven track record of driving retail sales and team development.

Responsibilities

• Lead retail and sales performance initiatives to exceed targets.
• Improve KPIs like retail conversion rates and average transaction value.
• Coordinate retail activations and cabin occupancy strategies.
• Coach and develop luxury sales advisors and estheticians.
• Oversee operations, inventory, budgeting, and spa management systems.
• Ensure exemplary guest experience and brand standards.

Skills

Customer service

Leadership

Team development

Sales leadership

Emotional intelligence

Education

Bachelor’s degree preferred

Equivalent professional experience accepted

Tools

Spa management systems

Scheduling software

POS platforms

Microsoft Office

Job description

Summary

The Spa Manager/Director is responsible for leading all aspects of spa operations with a strategic focus on driving retail sales performance, achieving ambitious revenue and profitability targets, and delivering an elevated guest experience in line with luxury brand standards. This role combines hands-on oversight with visionary leadership, ensuring the growth of key performance indicators (KPIs) such as retail conversion, average transaction value, and cabin occupancy. The Spa Manager/Director leads, develops, and succession plans a high-performing team of expert luxury sales advisors and estheticians, fostering excellence in guest relations, product sales, and service delivery.

Role

Spa Manager

Key Responsibilities

Retail & Sales Performance Leadership

• Drive sales growth by setting clear daily, weekly, and monthly retail targets, closely monitoring performance metrics, and implementing strategies to consistently exceed goals.
• Lead initiatives to improve KPIs including retail conversion rates, average transaction value, and product sell-through, ensuring alignment with the corporate vision and profitability objectives.
• Develop and execute impactful retail activations, maximise cabin occupancy, and promote top SKUs through expert product education and cross-selling techniques.
• Coach, mentor, and succession plan a team of luxury sales advisors and estheticians, cultivating expertise in client consultation and premium skincare recommendations.

Operations Management

• Establish and maintain comprehensive departmental operations guidelines, delivering ongoing training to support staff growth and service excellence.
• Oversee inventory and supply chain processes, including ordering, cost controls, and asset management, to ensure consistent availability and adherence to budget targets.
• Maximise operational efficiency through expert use of spa management systems and software.

Team Leadership & Staff Development

• Support the Retail Director in recruiting, onboarding, coaching, and developing a high-performance team with a focus on luxury sales expertise and succession planning.
• Manage scheduling, performance evaluations, compliance with labor policies, and timely payroll execution.
• Lead regular team meetings to communicate priorities, sales goals, brand standards, and opportunities for upselling and service enhancements.
• Foster a collaborative, respectful, and growth-oriented work culture through clear expectations, feedback, and morale-boosting leadership.

Guest Experience & Service Excellence

• Serve as a brand ambassador, greeting and assisting clients in a warm, knowledgeable, and discreet manner while promoting premium products and services.
• Monitor client feedback and proactively implement service improvements that reinforce the brand’s luxury positioning and drive repeat business.
• Maintain a safe, serene, and meticulously clean spa environment that reflects the brand’s premium standards.

Experience & Qualifications

• Bachelor’s degree preferred; equivalent professional experience accepted.
• Minimum 5 years of management experience within a high-end spa or luxury retail environment, with a proven track record of driving retail sales and team development.

Core Competencies

• Exceptional customer service orientation with emotional intelligence and discretion.
• Strong leadership presence with the ability to inspire, motivate, and succession plan diverse teams of luxury sales advisors and estheticians.
• Keen attention to detail, operational discipline, and a relentless drive for growth and profitability.

Technical Proficiency

• Proficient in spa management systems, scheduling software, and digital booking/POS platforms.
• Strong computer literacy, including Microsoft Office Suite, with expertise in analyzing sales performance data and inventory management.