Front Office Lead — Luxury Hotel

fourseasons; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Exclusive employee rates

Job summary

Four Seasons in Scottsdale is seeking a dynamic Assistant Front Office Manager to oversee Front Desk operations and act as duty manager when senior staff are unavailable. You will lead a team, manage guest registrations and payments, and ensure exceptional service in a luxury setting.

The role requires leadership experience in Front Office within a luxury hotel, strong communication, and a track record of maintaining elevated guest satisfaction while upholding Four Seasons standards.

Qualifications

• Two years+ in a leadership role within Front Office at a luxury hotel or similar environment.
• Ability to be visible in operations, recognize performance, and handle guest requests professionally.
• Knowledge of full front office and guest services operations; proficient in hotel PMS systems.
• Adherence to Four Seasons culture, standards, and SOPs.
• Excellent written and verbal communication; remains calm under pressure.
• Preferred college degree in hospitality management.

Responsibilities

• Manage Front Office staff (Front Desk, Guest Services, Concierge).
• Interview, train, schedule staff; conduct performance evaluations; disciplinary actions as needed.
• Coordinate arrivals, departures, and billing with Sales and Catering.
• Block rooms for arrivals; monitor Special Attention Guests, Return Guests, and Groups.
• Monitor revenue opportunities; drive upsell; achieve targets.
• Establish training and accountability to meet benchmarks.
• Ensure financial procedures are followed and cash handling is correct.
• Answer guest calls when needed and direct them appropriately.

Skills

Leadership

Front Office Knowledge

Opera / PMS systems

Communication skills

Education

College degree in hotel/hospitality management

Tools

Opera

Golden

Workday

HotSOS

Micros Fidelio

Microsoft Office

Job description

Four Seasons in Scottsdale is seeking a dynamic Assistant Front Office Manager to oversee Front Desk operations and act as duty manager when senior staff are unavailable. You will lead a team, manage guest registrations and payments, and ensure exceptional service in a luxury setting.

The role requires leadership experience in Front Office within a luxury hotel, strong communication, and a track record of maintaining elevated guest satisfaction while upholding Four Seasons standards.