Luxury Spa Guest Services Lead | Membership & Experience

Highgate; San Francisco (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A luxury spa operational team in San Francisco is seeking a Lead Spa Guest Services Coordinator to oversee the front desk and ensure an exceptional experience for guests and members. This role requires a proactive leader with luxury service expertise and strong communication skills. Responsibilities include managing daily operations, onboarding members, and maintaining high-quality service standards. The ideal candidate has previous supervisory experience in hospitality or spa environments. Evening, weekend, and holiday shifts are required.

Qualifications

• 1–2+ years of luxury spa or hospitality front desk experience.
• Previous supervisory experience highly preferred.
• Calm under pressure with a luxury-service mindset.

Responsibilities

• Oversee daily spa front desk operations.
• Provide excellent service to spa guests and members.
• Manage member onboarding and billing.

Skills

Luxury service mindset

Strong communication

Multitasking abilities

Proficient with spa software

Leadership and coaching abilities

Tools

SpaSoft

Book4Time

Mindbody

Job description

A luxury spa operational team in San Francisco is seeking a Lead Spa Guest Services Coordinator to oversee the front desk and ensure an exceptional experience for guests and members. This role requires a proactive leader with luxury service expertise and strong communication skills. Responsibilities include managing daily operations, onboarding members, and maintaining high-quality service standards. The ideal candidate has previous supervisory experience in hospitality or spa environments. Evening, weekend, and holiday shifts are required.