Licensed Spa Coordinator & Guest Experience Lead

SmartRecruiters, Inc.; San Francisco (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary Club membership

Discounts on Equinox services

Industry-leading commission options

Job summary

Equinox at Union St in San Francisco is seeking a Licensed Spa Coordinator to join a growing team. You will greet members, orient spa clients to facilities, and deliver services to guests, contributing to a memorable experience.

Responsibilities include hiring and coaching staff, leading daily operations, inventory and budget monitoring, giving tours, detailing spa treatments, promoting services, answering questions, and maintaining a safe, clean environment.

Qualifications

• Must possess a valid California Massage Therapy or Esthetics License.
• 2 years of team leadership experience.
• Excellent customer service skills.
• Friendly, outgoing personality.
• Efficient in a fast-paced environment.
• Basic financial literacy and money handling skills.
• Excellent communication, listening, and computer skills.
• Must be a team player.

Responsibilities

• Interviewing, hiring, and coaching staff members.
• Outreach marketing for the spa.
• Manage daily operations, including inventory and monitoring of daily goals and budgets.
• Provide an orientation tour, explaining spa amenities offered, and answering guests' questions.
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programming promotions.
• Handle guests' questions and concerns professionally and courteously.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area.

Skills

Customer service

Team leadership

Communication

Listening

Team player

Money handling

Time management

Computer skills

Education

California Massage Therapy License

Esthetics License

Tools

Computer skills

Job description

Equinox at Union St in San Francisco is seeking a Licensed Spa Coordinator to join a growing team. You will greet members, orient spa clients to facilities, and deliver services to guests, contributing to a memorable experience.

Responsibilities include hiring and coaching staff, leading daily operations, inventory and budget monitoring, giving tours, detailing spa treatments, promoting services, answering questions, and maintaining a safe, clean environment.