Luxury Spa Front Desk Intern – Rotational Training

Kohler Hospitality; Kohler (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Kohler Co. offers a Spa Receptionist Intern/Trainee program at Kohler, WI, designed to build guest service and hospitality leadership skills through rotations across Front Desk, Spa Attendant, Spa Café Server, and Spa Coordinator roles.

Participants will train at the spa front desk, learn systems like ResortSuite, and shadow leadership while providing exceptional guest experiences in a Forbes Five-Star setting. This paid program runs onsite in Kohler, Wisconsin.

Qualifications

• Must be at least 18 years old.
• Eligible for the J-1 Intern or Trainee Program.
• Hospitality or guest service experience preferred.
• Ability to work in a luxury, fast-paced environment.

Responsibilities

• Welcome guests and create a warm, professional, and luxury spa experience
• Schedule, modify, and manage spa reservations and guest itineraries
• Learn and utilize ResortSuite and other guest management systems
• Assist guests with spa services, treatments, amenities, and retail recommendations
• Process payments, memberships, packages, gift cards, and billing transactions
• Support retail sales, merchandising, and product knowledge initiatives
• Coordinate guest experiences with spa technicians, attendants, café staff, and leadership teams
• Learn service recovery techniques and how to professionally resolve guest concerns
• Rotate through Spa Attendant responsibilities to learn facility operations
• Gain experience supporting Spa Café operations, including guest engagement and wellness-focused food and beverage service
• Shadow Spa Coordinators and leadership team members to learn scheduling, staffing, operational decision-making, guest flow management, and event coordination
• Participate in cross-department collaboration and communication to better understand luxury spa operations
• Develop leadership, communication, and problem-solving skills through structured training and mentorship opportunities
• Support the cleanliness and maintenance of Kohler Waters Spa facilities, amenities, and guest areas

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Customer service

Tools

ResortSuite

Guest management systems

Job description

Kohler Co. offers a Spa Receptionist Intern/Trainee program at Kohler, WI, designed to build guest service and hospitality leadership skills through rotations across Front Desk, Spa Attendant, Spa Café Server, and Spa Coordinator roles.

Participants will train at the spa front desk, learn systems like ResortSuite, and shadow leadership while providing exceptional guest experiences in a Forbes Five-Star setting. This paid program runs onsite in Kohler, Wisconsin.