J-1 Spa Receptionist Intern/Trainee

Kohler Hospitality; Kohler (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Kohler Co. offers a Spa Receptionist Intern/Trainee program at Kohler, WI, designed to build guest service and hospitality leadership skills through rotations across Front Desk, Spa Attendant, Spa Café Server, and Spa Coordinator roles.

Participants will train at the spa front desk, learn systems like ResortSuite, and shadow leadership while providing exceptional guest experiences in a Forbes Five-Star setting. This paid program runs onsite in Kohler, Wisconsin.

Qualifications

• Must be at least 18 years old.
• Eligible for the J-1 Intern or Trainee Program.
• Hospitality or guest service experience preferred.
• Ability to work in a luxury, fast-paced environment.

Responsibilities

• Welcome guests and create a warm, professional, and luxury spa experience
• Schedule, modify, and manage spa reservations and guest itineraries
• Learn and utilize ResortSuite and other guest management systems
• Assist guests with spa services, treatments, amenities, and retail recommendations
• Process payments, memberships, packages, gift cards, and billing transactions
• Support retail sales, merchandising, and product knowledge initiatives
• Coordinate guest experiences with spa technicians, attendants, café staff, and leadership teams
• Learn service recovery techniques and how to professionally resolve guest concerns
• Rotate through Spa Attendant responsibilities to learn facility operations
• Gain experience supporting Spa Café operations, including guest engagement and wellness-focused food and beverage service
• Shadow Spa Coordinators and leadership team members to learn scheduling, staffing, operational decision-making, guest flow management, and event coordination
• Participate in cross-department collaboration and communication to better understand luxury spa operations
• Develop leadership, communication, and problem-solving skills through structured training and mentorship opportunities
• Support the cleanliness and maintenance of Kohler Waters Spa facilities, amenities, and guest areas

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Customer service

Tools

ResortSuite

Guest management systems

Job description

Work Mode: Onsite

Location: Kohler, WI

Opportunity

The Spa Receptionist Intern/Trainee program offers a unique opportunity to gain exposure to multiple areas of spa operations while developing guest service, leadership, and hospitality management skills. Participants will begin their training at the Spa Front Desk and rotate through several departments, including Spa Attendant, Spa Café Server, and Spa Coordinator functions, gaining a well-rounded understanding of how a Forbes Five-Star spa operation delivers exceptional guest experiences.

This program is designed for participants who are either currently enrolled in post-secondary education outside the United States (Interns) or who have completed their education and/or have relevant professional experience (Trainees). The program focuses on structured training, professional development, and cultural exchange while providing hands‑on experience in luxury hospitality environments.

As a member of the Kohler Waters Spa team, you will learn how guest service, operations, scheduling, retail, food and beverage, and leadership teams work together to create memorable experiences for guests. Through hands‑on training, shadowing opportunities, and progressive responsibility, participants will build the knowledge and skills needed for future hospitality leadership roles.

The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure guests have a smooth arrival, departure, and overall relaxing experience while visiting the spa. In this training program, participants will develop expertise in front desk operations while gaining exposure to multiple spa departments and leadership functions.

Throughout the program, participants will:

• Welcome guests and create a warm, professional, and luxury spa experience
• Schedule, modify, and manage spa reservations and guest itineraries
• Learn and utilize ResortSuite and other guest management systems
• Assist guests with spa services, treatments, amenities, and retail recommendations
• Process payments, memberships, packages, gift cards, and billing transactions
• Support retail sales, merchandising, and product knowledge initiatives
• Coordinate guest experiences with spa technicians, attendants, café staff, and leadership teams
• Learn service recovery techniques and how to professionally resolve guest concerns
• Rotate through Spa Attendant responsibilities to learn facility operations, guest flow, cleanliness standards, and service delivery
• Gain experience supporting Spa Café operations, including guest engagement and wellness‑focused food and beverage service
• Shadow Spa Coordinators and leadership team members to learn scheduling, staffing, operational decision‑making, guest flow management, and event coordination
• Participate in cross‑department collaboration and communication to better understand luxury spa operations
• Develop leadership, communication, and problem‑solving skills through structured training and mentorship opportunities
• Support the cleanliness and maintenance of Kohler Waters Spa facilities, amenities, and guest areas

The program combines classroom‑style learning, shadowing, hands‑on training, operational projects, and leadership exposure to provide a comprehensive understanding of spa operations and hospitality management.

Skills/Requirements

• Must be at least 18 years old
• Must be eligible for the J-1 Intern or Trainee Program
• Prior hospitality, tourism, guest service, or related experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast‑paced luxury hospitality environment
• Interest in hospitality operations, guest experience, and leadership development
• Ability to learn multiple computer and guest management systems
• Professional appearance and polished customer service skills
• Ability to stand for extended periods and work flexible schedule

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly rate for this position is $14.00 - $20.00 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.