Luxury Spa Front Desk Concierge

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton; Scottsdale (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee rates

Discounts on food/beverage

Room to grow and develop

Job summary

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton is seeking a Guest Relations professional to warmly welcome guests, address questions, and create personalized reservation experiences including wellness journey classes and spa bookings.

You will answer calls with luxury etiquette, schedule services in Book4Time, and assist with payments while maintaining a premium spa ambiance and confidentiality for guests and colleagues.

Qualifications

• Proactive guest service experience in luxury hospitality preferred.
• Strong teamwork and interpersonal communication skills.
• Ability to adapt to guest needs with discretion.

Responsibilities

• Greet guests warmly and acknowledge them by name when possible.
• Schedule spa services and wellness classes, and assist with reservations.
• Answer phones with luxury etiquette and handle guest questions.
• Process guest payments and verify authorizations following policies.
• Maintain spa ambiance and assist guests with accessibility needs.

Skills

Proactive Guest Service

Team Work

Diversity Relations

Learning

Computer Skills

Job description

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton is seeking a Guest Relations professional to warmly welcome guests, address questions, and create personalized reservation experiences including wellness journey classes and spa bookings.

You will answer calls with luxury etiquette, schedule services in Book4Time, and assist with payments while maintaining a premium spa ambiance and confidentiality for guests and colleagues.