Floor Manager at Luxury Day Spa

Woodhouse Spa - Cedar Park; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) matching

Company parties

Employee discounts

Job summary

Woodhouse Spa - Cedar Park is seeking a Floor Manager to lead guest experiences at a luxury spa. You will manage reservations, coach a team of hospitality professionals, and ensure outstanding guest care while driving KPIs and sales.

The role requires prior management experience, comfort with 12-hour shifts, and a passion for wellness. Compensation is competitive with benefits including spa services, discounts, and health coverage. This is an on-site opportunity in a premium spa setting.

Qualifications

• Must have prior management experience.
• Hospitality experience in high-end settings is desirable.

Responsibilities

• Guest interactions and service excellence.
• Oversee reservations and guest recovery with professionalism.
• Lead and coach a team of hospitality professionals to deliver outstanding guest care.
• Drive KPIs related to guest satisfaction, revenue, and productivity.
• Oversee inventory, PO processing, retail styling and stocking.
• Promote andDrive retail product knowledge and sales.

Skills

Management experience

Hospitality experience

Job description

Responsibilities

Join our prestigious team at Woodhouse Spa as a Floor Manager, where you'll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa. Your responsibilities will include:

• Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Company parties
• Employee discounts

Qualified candidates must have prior management experience and be comfortable working on their feet for 12-hour shifts. Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable. In addition to a fulfilling career, we offer a competitive pay package, complimentary spa services, attractive retail discounts, paid vacation and personal time off (PTO), a 401K plan, and comprehensive health insurance. Join our team and be part of delivering exceptional spa experiences that leave a lasting impression.

Compensation: $18.00 - $22.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location