Floor Manager at Luxury Day Spa

Woodhouse Spa; Houston (TX); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) matching

Company parties

Employee discounts

Descripción de la vacante

Woodhouse Spa in Houston is seeking a Floor Manager to lead guest experiences at our luxury spa. You will oversee reservations, manage a hospitality team, and drive KPIs while maintaining high service standards.

The role requires prior management experience, stamina for 12-hour shifts, and a background in hospitality. We offer a competitive pay package, spa perks, paid time off, 401(k) matching, and health benefits.

Formación

• Prior management experience required.
• Comfortable standing for 12 hours.
• Hospitality or luxury service background desirable.

Responsabilidades

• Oversee guest reservations and confirmations.
• Lead and coach hospitality team.
• Drive KPIs: guest satisfaction, revenue, productivity.
• Manage inventory and retail presentation.
• Promote spa services and product knowledge.

Conocimientos

Guest service

Leadership

Team coaching

Sales awareness

Descripción del empleo

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Company parties
• Employee discounts

Join our prestigious team at Woodhouse Spa as a Floor Manager, where you’ll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa. Your responsibilities will include:

• Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Qualified candidates must have prior management experience and be comfortable working on their feet for 12-hour shifts. Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.

In addition to a fulfilling career, we offer a competitive pay package, complimentary spa services, attractive retail discounts, paid vacation and personal time off (PTO), a 401K plan, and comprehensive health insurance. Join our team and be part of delivering exceptional spa experiences that leave a lasting impression.