Luxury Spa Concierge & Guest Experience Specialist

Your Ambiance Inc.; Cornelius (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanctuary Salon & Spa in Lake Norman, NC seeks a friendly concierge who loves people and detail-oriented service to welcome guests, assist with scheduling, and help keep the front desk running smoothly.

This hospitality-focused role emphasizes exceptional guest experiences rather than styling, supporting service providers with appointment flow and clear communication, and contributing to Sanctuary's luxury atmosphere.

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and organization.
• Ability to multitask in a luxury environment.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Assist with scheduling and calendar management for services.
• Answer phones and respond to guest inquiries professionally.
• Handle front desk tasks and coordinate with team for smooth operations.
• Support service providers with appointment flow and guest communication.
• Help maintain a calm, luxurious atmosphere throughout the day.

Skills

Guest service

Communication

Organization

Job description

Sanctuary Salon & Spa in Lake Norman, NC seeks a friendly concierge who loves people and detail-oriented service to welcome guests, assist with scheduling, and help keep the front desk running smoothly.

This hospitality-focused role emphasizes exceptional guest experiences rather than styling, supporting service providers with appointment flow and clear communication, and contributing to Sanctuary's luxury atmosphere.