Front desk / concierge desk

Your Ambiance Inc.; Cornelius (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanctuary Salon & Spa in Lake Norman, NC seeks a friendly concierge who loves people and detail-oriented service to welcome guests, assist with scheduling, and help keep the front desk running smoothly.

This hospitality-focused role emphasizes exceptional guest experiences rather than styling, supporting service providers with appointment flow and clear communication, and contributing to Sanctuary's luxury atmosphere.

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and organization.
• Ability to multitask in a luxury environment.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Assist with scheduling and calendar management for services.
• Answer phones and respond to guest inquiries professionally.
• Handle front desk tasks and coordinate with team for smooth operations.
• Support service providers with appointment flow and guest communication.
• Help maintain a calm, luxurious atmosphere throughout the day.

Skills

Guest service

Communication

Organization

Job description

Have you ever walked into a salon and immediately felt taken care of?

At Sanctuary Salon & Spa, that experience starts at the concierge desk.

We’re looking for someone who loves people, pays attention to details, and enjoys creating exceptional guest experiences.

As a concierge, you’ll welcome guests, assist with scheduling, answer phones, help with front desk tasks, support our service providers with appointment flow and guest communication, and help keep the day running smoothly.

This is not a hair styling position. It’s a hospitality and guest experience role that helps create the luxury atmosphere we’re known for.

You’ll be part of a team that values education, professionalism, hospitality, and genuine care for every guest who walks through our doors.

If you’re organized, positive, dependable, and love building relationships, this could be the perfect fit.

If you’re ready to grow with a luxury salon and spa in the Lake Norman area, we’d love to meet you.