Concierge Agent

Salamander Resort & Spa; Middleburg (VA); On-site; USD 17,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) with company match

Paid time off

Job summary

Salamander Resort & Spa in Middleburg, Virginia, is seeking a Spa Concierge to deliver Forbes Five-Star service at the spa front desk. You will greet guests, schedule appointments, process transactions, and ensure a seamless, personalized guest experience.

Excellent communication, strong organizational skills, and a professional appearance are essential. The role offers a base of $12 per hour plus service charge, with total compensation potential based on business levels.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with the ability to learn reservation and scheduling systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Answer telephone calls promptly with accurate information about spa services, resort amenities, and promotions.
• Schedule, modify, and confirm spa appointments.
• Check guests in and out for spa services and process payments accurately.
• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
• Coordinate communication between therapists, attendants, and other resort departments.
• Maintain accurate guest information and reservation records.
• Respond promptly to guest requests and resolve concerns with professionalism.
• Support daily spa operations while maintaining Forbes Five-Star service standards.
• Perform other duties as assigned.

Skills

Hospitality experience

Communication skills

Customer service

Front desk experience

Computer skills

Multitasking

Professional appearance

Flexibility

Education

High school diploma

Tools

Reservation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Middleburg, VA, US

3 days ago Requisition ID: 1885

Spa Concierge (Spa Front Desk) $12 per hour + service charge

Join the Forbes Triple Five-Star Salamander Resort & Spa Team

Nestled on 340 scenic acres in the heart of Virginia's horse and wine country, Salamander Resort & Spa is one of only a select few Forbes Triple Five-Star resorts in the United States. We are committed to delivering exceptional guest experiences and providing rewarding careers in luxury hospitality. If you are passionate about outstanding service and enjoy creating memorable experiences, we invite you to join our award-winning team.

Position Overview

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

What You’ll Do

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.
• Schedule, modify, and confirm spa appointments.
• Check guests in and out for spa services and process payments accurately.
• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
• Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.
• Maintain accurate guest information and reservation records.
• Respond promptly to guest requests and resolve concerns with professionalism and urgency.
• Support daily spa operations while maintaining Forbes Five-Star service standards.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with the ability to learn reservation and scheduling systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Why You’ll Love Working Here

Compensation: $12.00 per hour plus service charge. Opportunity to earn $21–$23 per hour total compensation based on business levels and individual performance.

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Resort discounts, including spa, dining, and retail
• Career growth opportunities throughout the Salamander Collection
• Ongoing training and development in Forbes Five-Star luxury hospitality
• Supportive, team-oriented culture focused on excellence and service

If you're passionate about luxury hospitality and creating unforgettable guest experiences, we'd love to hear from you.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.