Spa & Boutique Manager, Dr. Barbara Sturm (Soho)

Puig; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401K

Paid holidays

Hybrid work environment

Career opportunities

Job summary

Puig’s Dr. Barbara Sturm flagship in Soho, New York seeks an inspiring Spa & Boutique Manager to lead a luxury, service-driven operation.

You will oversee both spa and boutique, drive sales, elevate client experiences, and shape a high-performing team within a brand known for exceptional skincare and hospitality. The role demands entrepreneurial leadership, a commercial mindset, and a passion for luxury wellness.

Qualifications

• 5+ years of leadership experience in luxury retail, spa, beauty or hospitality.
• Deep knowledge of luxury skincare, wellness, and client experience.
• Strong business acumen with skills in sales performance, staffing, inventory, and ops excellence.

Responsibilities

• Lead boutique and spa operations to ensure seamless client experiences.
• Drive boutique and spa sales, service targets, and key business metrics.
• Develop and execute local strategies to increase brand awareness and client acquisition.
• Cultivate long-term client relationships through clienteling and loyalty.
• Recruit, onboard and coach a high-performing retail and spa team.
• Ensure inventory accuracy, shop standards, and compliance with company policies.

Skills

Leadership

Sales leadership

Customer experience

Brand standards

Team development

Retail operations

Tools

POS systems

Inventory management

Booking systems

Vendor management

Job description

We are seeking an inspiring and results-driven Spa & Boutique Manager to lead the ongoing success of our Soho, New York, location. This unique opportunity is ideal for a proven leader with experience building high-performing teams, driving sales, and delivering exceptional luxury client experiences. Overseeing both the spa and boutique, you will be responsible for business performance, operational excellence, team development, and client engagement. The ideal candidate is entrepreneurial, commercially minded, and passionate about luxury skincare, wellness, and hospitality, with the ability to cultivate meaningful client relationships, elevate service standards, and inspire a culture of excellence.

What You'll Get to Do:

Drive Business Performance & Commercial Success

• Own and lead the boutique's commercial performance, consistently achieving or exceeding sales goals, service targets, and key business metrics
• Analyze performance data including traffic, conversion, treatment bookings, retail sales, and client retention to identify opportunities and drive results
• Develop and execute local business-driving strategies that increase brand awareness, client acquisition, and spa utilization
• Leverage clienteling tools and best practices to cultivate long-term client relationships, increase loyalty, and drive repeat business

Elevate the Luxury Client Experience

• Deliver an exceptional, highly personalized client journey that reflects the standards and values of the Dr. Barbara Sturm brand
• Ensure every client interaction is thoughtful, elevated, and service-focused across both the spa and retail environments
• Resolve client concerns with professionalism, discretion, and a solutions-oriented approach
• Champion a hospitality-driven culture that consistently exceeds client expectations

Lead and Develop a High-Performing Team

• Recruit, onboard, coach, and develop a best-in-class retail and spa team
• Foster a culture of accountability, collaboration, continuous learning, and service excellence
• Conduct ongoing performance conversations, development planning, and monthly coaching sessions
• Ensure the team maintains expert product knowledge, treatment expertise, and a strong understanding of brand standards
• Inspire and motivate employees to achieve both individual and team performance goals.
• Lead all day-to-day boutique and spa operations, ensuring seamless execution across all client touchpoints
• Oversee treatment scheduling, therapist management, room readiness, service quality, and overall spa efficiency
• Maintain operational excellence across opening and closing procedures, inventory management, housekeeping, and health and safety standards
• Ensure accurate stock control, inventory replenishment, and shrink prevention practices.
• Manage POS systems, vendor relationships, facility maintenance, and back-of-house operations
• Ensure compliance with all company policies, operational procedures, and regulatory requirements

Serve as a Brand Ambassador

• Maintain exceptional visual merchandising standards and ensure the boutique consistently reflects the luxury aesthetic of the brand
• Represent Dr. Barbara Sturm at client events, VIP experiences, media activations, and industry functions
• Partner closely with marketing teams to support local events, influencer engagement opportunities, and community partnerships that drive awareness and traffic

We'd Love to Meet You If You Have:

• 5+ years of leadership experience within luxury retail, spa, beauty, or hospitality environments
• A proven history of leading high-performing teams and delivering strong commercial results
• Deep knowledge of luxury skincare, wellness, and spa services, with a passion for client experience
• Strong business acumen with experience managing sales performance, staffing, inventory, and operational excellence
• Exceptional leadership, communication, and relationship-building skills
• High emotional intelligence with the ability to coach, motivate, and develop diverse teams
• Strong organizational skills with the ability to prioritize and thrive in a dynamic environment
• Experience interpreting KPIs, forecasting trends, and translating insights into action plans
• Proficiency with modern retail, POS, booking, and inventory management systems
• Flexibility to work evenings, weekends, holidays, and peak business periods as needed

Compensation:

The expected base salary for this position ranges from $90,000.00-$105,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of background and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.