Luxury Ski Concierge — Winter Seasonal

Sonnenalp Properties, Inc.; Vail (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Resort discounts

Holiday pay & sick pay

401(k) retirement plan

Job summary

The Sonnenalp Hotel in Vail is seeking Full-Time and Part-Time Winter Seasonal Ski Concierge team members to deliver exceptional, personalized service throughout the 2026-2027 ski season.

From greeting guests each morning to preparing and transporting their equipment to the Gorsuch Ski Café, you’ll help create a seamless luxury ski experience so guests can spend less time worrying about logistics and more time enjoying Vail’s world-class slopes.

Qualifications

• Minimum of 1 year Customer Service experience.
• Good physical condition, able to carry heavy loads.
• Excellent communications skills, attention to detail, ability to “think on your feet”, and must be well organized as well as personable & polite.
• Must be able to work outside and inside in all weather conditions

Responsibilities

• Report to work neatly as outlined in the Employee Handbook.
• Maintain a teamwork orientation with co-workers.
• Serves guests with a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Make the pick-up and drop-off transfers of all ski equipment between the hotel and ski valet.
• Control inventory of ski equipment and minimize loss.
• Maintain a constant presence at the Ski Valet to ensure guest satisfaction in a timely manner.
• Assist guests with storage and retrieval of ski equipment.
• Advise guests on in-house venues and activities.
• Report unsafe conditions or suspicious activity to the Ski Valet Supervisor or Manager on Duty.
• Perform frequent cleaning/maintenance on ski racks and all ski valet areas

Skills

Customer service

Communication skills

Physical fitness

Outdoor work

Job description

The Sonnenalp Hotel in Vail is seeking Full-Time and Part-Time Winter Seasonal Ski Concierge team members to deliver exceptional, personalized service throughout the 2026-2027 ski season.

From greeting guests each morning to preparing and transporting their equipment to the Gorsuch Ski Café, you’ll help create a seamless luxury ski experience so guests can spend less time worrying about logistics and more time enjoying Vail’s world-class slopes.