Ski Concierge

Sonnenalp; Vail (CO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Resort Discounts

Holiday Pay

Sick Pay

401(k) & Roth 401(k)

Job summary

The Sonnenalp Hotel is seeking Full-Time and Part-Time Winter Seasonal Ski Concierge team members to deliver exceptional, personalized service throughout the 2026-2027 ski season.

From greeting guests each morning to preparing and transporting their equipment to the Gorsuch Ski Café, you'll help create a seamless luxury ski experience so guests can spend less time worrying about logistics and more time enjoying Vail's world-class slopes.

Qualifications

• Minimum of 1 year customer service experience.
• Good physical condition and ability to carry heavy loads.
• Excellent communication, attention to detail, and a friendly, organized manner.
• Must be able to work outside and inside in all weather conditions.

Responsibilities

• Greet guests and deliver personalized service.
• Transfer and transport ski equipment to and from the Gorsuch Ski Café.
• Maintain inventory of ski equipment and minimize loss.
• Assist guests with storage and retrieval of ski equipment.
• Provide information on in-house venues and activities.
• Report unsafe conditions to supervisor.

Skills

Customer service

Communication

Physical endurance

Attention to detail

Teamwork

Job description

Turn every ski day into an unforgettable experience. The Sonnenalp Hotel is seeking Full-Time and Part-Time Winter Seasonal Ski Concierge team members to deliver exceptional, personalized service throughout the 2026-2027 ski season. From greeting guests each morning to preparing and transporting their equipment to the Gorsuch Ski Café, you'll help create a seamless luxury ski experience so guests can spend less time worrying about logistics and more time enjoying Vail's world-class slopes.

Application Deadline

Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Winter Seasonal Dates

11/13/2026 - 4/25/2027 - Can change based on business levels.

Schedule

This job requires weekends and holidays.

Primary Purpose of Position

Ski Valet will extend the highest level of personalized service to all guests and patrons of the ski valet. Valets are also responsible for transferring ski equipment and gear to and from the Gorsuch Ski Café for hotel guests.

Essential Duties and Responsibilities

• Will report to work in a neatly groomed and acceptable manner as outlined in the Employee Handbook.
• Maintain a teamwork orientation towards co-workers.
• Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Will make the pick-up and drop-off transfers of all ski equipment between the hotel and ski valet.
• Controls inventory of ski equipment and manages to minimize any loss.
• Maintains a constant presence at the Ski Valet to insure guest satisfaction in a timely manner.
• Assists guests with storage and retrieval of ski equipment.
• Assists in advising guests of all In-house venues and activities.
• Reports any unsafe conditions or suspicious activity to the Ski Valet Supervisor or Manager on Duty.
• Performs frequent cleaning/maintenance on ski racks and all ski valet areas

Recommended Skills and Qualifications

• Minimum of 1 year Customer Service experience.
• Good physical condition, able to carry heavy loads.
• Excellent communications skills, attention to detail, ability to “think on your feet”, and must be well organized as well as personable & polite.
• Must be able to work outside and inside in all weather conditions

Essential Physical Requirements

• Must be in uniform; a clean and neat appearance is a must.
• Must be able to stand and/or walk for the duration of the shift, 8-12 hours.
• Must be able to lift 10 to 50 pounds for the duration of the shift.

Seasonal & Part-Time Benefits

• Resort Discounts
• Holiday Pay & Sick Pay
• 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked

The Sonnenalp is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Sonnenalp does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.