Luxury Showroom Specialist

Samuel & Sons; West Hollywood (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

401(k) with company match

PTO 15 days + holidays

Incentive programs

Job summary

Samuel & Sons is seeking a Showroom Associate to support the LA showroom’s daily operations, manage sample inventory, fulfill and ship sample requests, and maintain luxury presentation standards.

The role involves administrative tasks for orders, reserves, sample placement, and new client registrations, with a strong emphasis on organization, adaptability, and exceptional service. A client-focused team player is ideal for this fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous experience in customer service, retail, showroom operations, or administrative support.

Responsibilities

• Prepare, fulfill, and ship showroom and representative showrooms sample requests, ensuring accuracy, quality, and timely delivery.
• Maintain organized and accurate sample inventory, including memo sample trays, replenishment stock, and returned samples, and assist with biannual inventory cycle counts.
• Receive, inspect, and process incoming shipments, including new collections and display items, ensuring accurate handling and placement.
• Coordinate weekly transfers of display stock from the warehouse to the showroom, ensuring timely replenishment and accurate inventory records.
• Remove discontinued items from inventory and the showroom floor, maintaining accurate records and organized stock.
• Maintain a clean, organized, and visually appealing showroom, ensuring samples, displays, and sales tools reflect the Company's luxury presentation standards.
• Partner with the showroom sales team to support daily operations, respond to client needs, and contribute to a seamless sales and service experience.
• Provide professional and responsive client service by assisting with sample requests, order inquiries, product availability, and pickups, escalating complex matters as needed.
• Accurately process orders, reserves, sample placements, book requests, and new client account registrations in accordance with established procedures.
• Perform accurate and timely data entry, maintain client and order records, and support routine client service and administrative activities.
• Coordinate shipping, receiving, and stock checks, ensuring accuracy, timely follow-through, and effective communication with relevant teams.
• Communicate proactively with clients, internal teams, and management to address inquiries, resolve routine issues, and elevate concerns when appropriate.
• Adapt to changing priorities and support stockroom, administrative, and client-facing responsibilities to meet daily showroom needs.

Skills

Customer service

Retail showroom operations

Administrative support

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Samuel & Sons is seeking a Showroom Associate to support the LA showroom’s daily operations, manage sample inventory, fulfill and ship sample requests, and maintain luxury presentation standards.

The role involves administrative tasks for orders, reserves, sample placement, and new client registrations, with a strong emphasis on organization, adaptability, and exceptional service. A client-focused team player is ideal for this fast-paced environment.