Luxury Showroom Operations Coordinator

Behind the Design; Laguna Niguel (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Performance bonus opportunities

Paid time off (7 days)

Sick days (5 days/year)

CalSAVINGS retirement plan with 401(k)

Gas mileage reimbursement

Job summary

Behind the Design, a luxury home design showroom in Laguna Niguel, CA, seeks a Showroom Coordinator to manage operations, client relationships, and project pipelines on-site. The role supports designers, installers, and vendors to deliver an exceptional client experience.

Expect field work 2–3 installations weekly, CRM oversight, and showroom coordination. Ideal candidates bring 2+ years in operations or project coordination, strong communication, and a track record serving high-end clients.

Qualifications

• 2+ years of experience in operations, project coordination, client success, office management, or business operations.
• Proven ability to manage multiple projects simultaneously.
• Exceptional written and verbal communication skills.
• Experience serving high-end or luxury clientele.
• Advanced organizational and time management skills.
• Proficiency with technology across the board (various platforms, and AI).
• Social Media savvy.
• Ability to make independent decisions with confidence and integrity.
• Valid driver's license and reliable vehicle.
• Physical ability to move around, walk, drive, and carry 30-50 lbs regularly.

Responsibilities

• Lead generation and client management.
• Manage CRM pipeline with accuracy and attention to detail.
• Follow up on proposals and monitor lead response times.
• Collect client satisfaction feedback and referrals.
• Provide sales support as needed.
• Oversee active projects to ensure timely completion and quality standards.
• Communicate project status to clients throughout the lifecycle.
• Proactively identify and resolve issues before they escalate.
• Coordinate with interior designers, installers, workrooms, and vendors.
• Review daily KPIs, metrics, and project status.
• Manage warranty and service requests.
• Conduct field work at installations.
• Capture professional project photos and videos.
• Welcome clients at the showroom and provide consultations.
• Handle sample delivery, client coordination, and errands.
• Lead weekly operations meetings.
• Improve internal workflows and SOPs.
• Identify bottlenecks and improvements to increase efficiency.
• Maintain records in CRM and project management systems.
• Support designer events and networking.
• Assist showroom maintenance.

Skills

Operations experience

CRM proficiency

Client management

Project coordination

Communication skills

Driver's license

Tools

CRM software

Project management tools

Social media platforms

Job description

Behind the Design, a luxury home design showroom in Laguna Niguel, CA, seeks a Showroom Coordinator to manage operations, client relationships, and project pipelines on-site. The role supports designers, installers, and vendors to deliver an exceptional client experience.

Expect field work 2–3 installations weekly, CRM oversight, and showroom coordination. Ideal candidates bring 2+ years in operations or project coordination, strong communication, and a track record serving high-end clients.