Luxury Service Greeter & Guest Experience Host

Mercedes-Benz of Riverside; Riverside (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Employee discounts

Growth opportunities

Job summary

Walter's Mercedes-Benz in Riverside, CA seeks a Service Greeter in the Service Department. You will be the first welcome for customers visiting the service area, delivering a premium, hospitality-driven experience reflecting the Mercedes-Benz standard.

You will greet guests, guide them through check-in, direct to service advisors, manage drive traffic, offer amenities, and maintain a clean, welcoming reception. This role requires a professional appearance and strong communication.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, or dealership experience preferred.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor suitable for a luxury brand.
• Ability to multitask in a fast-paced environment.
• Minimum 2 years of driving experience with a valid license.

Responsibilities

• Greet all service customers promptly with a warm, professional, and courteous demeanor.
• Act as the initial point of contact and guide customers through the service check-in process.
• Assist with directing customers to service advisors or appropriate personnel.
• Manage service drive traffic flow to ensure safety and efficiency.
• Offer amenities such as refreshments, shuttle services, or waiting lounge information.
• Maintain a clean, organized, and welcoming service drive and reception area.
• Communicate customer arrivals and special needs to service advisors.
• Handle basic customer inquiries and elevate concerns when necessary.
• Support appointment coordination and verify customer information when needed.
• Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery.

Skills

Excellent interpersonal skills

Communication skills

Professional appearance

Multitasking

Attention to detail

Driving experience

Education

High school diploma or equivalent

Job description

Walter's Mercedes-Benz in Riverside, CA seeks a Service Greeter in the Service Department. You will be the first welcome for customers visiting the service area, delivering a premium, hospitality-driven experience reflecting the Mercedes-Benz standard.

You will greet guests, guide them through check-in, direct to service advisors, manage drive traffic, offer amenities, and maintain a clean, welcoming reception. This role requires a professional appearance and strong communication.