Mercedes-Benz Serivce Greeter

Walter's Mercedes-Benz; Riverside (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Employee discounts

Dealership perks

Job summary

Walter's Mercedes-Benz in Riverside, CA is hiring a Service Greeter to welcome customers to the service department and deliver a premium hospitality-driven experience. You will guide guests through check-in, coordinate with service advisors, and maintain a welcoming drive and reception area.

The role requires a high school diploma, strong customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, or dealership experience preferred.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor consistent with a luxury brand.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Need a minimum of 2 years of driving experience with a valid driver's license.
• Professional presence and etiquette.
• Team collaboration.
• Problem-solving and adaptability.
• Primarily based in the service drive and customer reception area.
• Requires standing for extended periods.
• May involve working outdoors in varying weather conditions.
• Competitive hourly wage (based on experience).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts and dealership perks.
• Opportunities for growth within the organization.

Responsibilities

• Greet all service customers promptly with a warm, professional, and courteous demeanor.
• Act as the initial point of contact and guide customers through the service check-in process.
• Assist with directing customers to service advisors or appropriate personnel.
• Manage service drive traffic flow to ensure safety and efficiency.
• Offer amenities such as refreshments, shuttle services, or waiting lounge information.
• Maintain a clean, organized, and welcoming service drive and reception area.
• Communicate customer arrivals and special needs to service advisors.
• Handle basic customer inquiries and escalate concerns when necessary.
• Support appointment coordination and verify customer information when needed.
• Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Professional appearance

Education

High school diploma or equivalent

Job description

Career Opportunities with Walter's Mercedes-Benz

Careers At Walter's Mercedes-Benz

Current job opportunities are posted here as they become available.

Location: Riverside, CA
Department: Service Department

Pay Rate: $18-$20 hour

Position Summary

The Mercedes-Benz Service Greeter is the first point of contact for customers visiting the service department. This role is responsible for delivering a premium, hospitality-driven experience that reflects the luxury standards of the Mercedes-Benz brand. The Service Greeter ensures every guest is welcomed promptly, assisted efficiently, and directed appropriately, creating a seamless and professional service visit.

Key Responsibilities

• Greet all service customers promptly with a warm, professional, and courteous demeanor
• Act as the initial point of contact and guide customers through the service check-in process
• Assist with directing customers to service advisors or appropriate personnel
• Manage service drive traffic flow to ensure safety and efficiency
• Offer amenities such as refreshments, shuttle services, or waiting lounge information
• Maintain a clean, organized, and welcoming service drive and reception area
• Communicate customer arrivals and special needs to service advisors
• Handle basic customer inquiries and escalatE concerns when necessary
• Support appointment coordination and verify customer information when needed
• Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery

Qualifications

• High school diploma or equivalent required
• Previous customer service, hospitality, or dealership experience preferred
• Excellent interpersonal and communication skills
• Professional appearance and demeanor consistent with a luxury brand
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Need a minimum of 2 years of driving experience with a valid driver's license.
• Professional presence and etiquette
• Team collaboration
• Problem-solving and adaptability
• Primarily based in the service drive and customer reception area
• Requires standing for extended periods
• May involve working outdoors in varying weather conditions
• Competitive hourly wage (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts and dealership perks
• Opportunities for growth within the organization

Equal Opportunity Employer

Walter's Mercedes-Benz is an equal opportunity employer and is committed to creating an inclusive environment for all employees.