Luxury Auto Concierge & Front Desk Guest Specialist

Mercedes-Benz of Rochester; Rochester (MI); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Employee vehicle discounts

Professional work environment

Job summary

Mercedes-Benz of Rochester is seeking a Dealership Greeter to warmly welcome customers, answer phones, and guide visitors to the right departments. You will help maintain order in showroom and service areas and provide information about our services.

The role emphasizes strong communication, a friendly demeanor, and reliability in a fast-paced automotive environment. This is a frontline position focusing on exceptional customer service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy environment.
• Friendly and professional demeanor.
• Previous experience in customer service or a similar role preferred.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Greet customers upon arrival and direct them to the appropriate department.
• Manage traffic and maintain order within showroom and service areas.
• Provide information about dealership services and assist with general inquiries.
• Coordinate with staff to facilitate excellent customer service.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Punctuality

Job description

Mercedes-Benz of Rochester is seeking a Dealership Greeter to warmly welcome customers, answer phones, and guide visitors to the right departments. You will help maintain order in showroom and service areas and provide information about our services.

The role emphasizes strong communication, a friendly demeanor, and reliability in a fast-paced automotive environment. This is a frontline position focusing on exceptional customer service.