Luxury Service Concierge & Drive Attendant

murgadoautomotive; Barrington (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Job summary

Porsche Barrington, part of the Murgado Automotive Group, seeks a Service Concierge/Service Drive Attendant to deliver a high-end customer experience from arrival through departure. You will greet customers, monitor loaners, assist Service Advisors, and maintain a welcoming service area.

Ideal candidates bring strong customer service skills, a professional demeanor, and the ability to multitask in a fast-paced luxury dealership setting.

Qualifications

• Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
• Strong communication and interpersonal skills with a professional, welcoming demeanor.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.

Responsibilities

• Greet service customers promptly and professionally upon arrival.
• Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
• Provide basic information about the service process and dealership amenities.
• Offer refreshments and help create a welcoming, comfortable customer experience.
• Work closely with Service Advisors to communicate customer needs, updates, delays, or special requests.
• Help coordinate service drive traffic and vehicle movement within the dealership premises and off dealership premises when necessary.
• Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
• Wash and clean customer or dealership vehicles as needed.
• Monitor the cleanliness of loaner vehicles and help ensure they are clean, presentable, and ready for customer use.
• Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
• Address customer concerns with urgency and elevate issues to the Service Manager when appropriate.
• Perform other duties as needed to support smooth service department operations.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Education

High school diploma

Job description

Porsche Barrington, part of the Murgado Automotive Group, seeks a Service Concierge/Service Drive Attendant to deliver a high-end customer experience from arrival through departure. You will greet customers, monitor loaners, assist Service Advisors, and maintain a welcoming service area.

Ideal candidates bring strong customer service skills, a professional demeanor, and the ability to multitask in a fast-paced luxury dealership setting.