Luxury Auto Service Concierge | Fast-Paced & Client-Focused

Germain Motor Co.; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid vacation/company holidays

Competitive wage plans

Professional development

Employee discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to act as the essential link between customers and the service department, coordinating appointments and communications with a focus on a luxury service experience.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced environment. This is a full-time position in Louisville, KY, offering hourly pay of $18–$20 depending on experience.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong organizational skills and multitasking ability are essential.
• Proficiency with computer systems and appointment scheduling software is preferred.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Customer service

Computer systems

Appointment scheduling

Tools

Appointment scheduling software

Computer systems

Job description

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to act as the essential link between customers and the service department, coordinating appointments and communications with a focus on a luxury service experience.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced environment. This is a full-time position in Louisville, KY, offering hourly pay of $18–$20 depending on experience.