Luxury Service Advisor — Client Experience Leader

Keeler-Motor-Car-Co; Westport (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with Employer Contribution

Paid Vacation, Sick & Personal Time

Professional Training & Career Advanc

Supportive, Team-Oriented Work Enviro

Job summary

Keeler Motor Car Company in Westport, CT, is seeking an experienced Service Advisor to join Lexus of Westport – Fairfield, CT. You will be the primary contact between customers and service, ensuring transparent, high-quality ownership experiences.

In this role you greet customers, document repair requests, suggest maintenance per manufacturer guidelines, prepare estimates, and keep technicians updated. A background in luxury dealerships and CDK software is a plus.

Qualifications

• Luxury dealership experience is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Computer proficiency; CDK experience is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and provide an outstanding service experience.
• Listen to customer concerns and accurately document repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines.
• Prepare estimates and explain recommended repairs clearly.
• Communicate with technicians throughout the repair process.
• Keep customers informed with timely updates on vehicle status.
• Review completed repairs, invoices, and maintenance recommendations upon delivery.
• Help achieve department CSI, productivity, and sales goals.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Driving

Tools

CDK

Job description

Keeler Motor Car Company in Westport, CT, is seeking an experienced Service Advisor to join Lexus of Westport – Fairfield, CT. You will be the primary contact between customers and service, ensuring transparent, high-quality ownership experiences.

In this role you greet customers, document repair requests, suggest maintenance per manufacturer guidelines, prepare estimates, and keep technicians updated. A background in luxury dealerships and CDK software is a plus.