Luxury Sales Support Associate III - Elevate CX

Tapestry, Inc.; Kansas City (MO); Vor Ort; USD 31.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition assis

Zusammenfassung

Coach in Kansas City is seeking a Sales Support Associate to warmly welcome clients and provide personalized assistance at the cash wrap while ensuring a well‑maintained sales floor. You will help move product from receipt to point of sale and support stockroom processes.

The role requires a foundation in retail, strong English, and the ability to multitask in a fast-paced environment, with a focus on exceptional customer service. This position is on site at our luxury store.

Qualifikationen

• Retail experience, preferably in luxury retail service.
• Combination of education and experience will be considered.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS and Internet), use of walkie talkie.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Aufgaben

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Kenntnisse

Retail experience

Customer service

POS systems

Fashion trend knowledge

Tech skills (iPad/Mobile POS)

Walkie talkie use

Attention to detail

Multitasking

Communication skills

English proficiency

Ausbildung

Education + experience considered

Tools

Cash register systems

Basic computer skills

Jobbeschreibung

Coach in Kansas City is seeking a Sales Support Associate to warmly welcome clients and provide personalized assistance at the cash wrap while ensuring a well‑maintained sales floor. You will help move product from receipt to point of sale and support stockroom processes.

The role requires a foundation in retail, strong English, and the ability to multitask in a fast-paced environment, with a focus on exceptional customer service. This position is on site at our luxury store.