Luxury Sales Support Associate II – Client Experience

Coach; Lutz (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Job summary

Coach is seeking a Sales Support Associate to help drive store performance in a fast-paced luxury retail setting. You will greet clients, assist with product selection, and maintain an organized sales floor.

Responsibilities include operating the POS, processing shipments, replenishing stock, and supporting visual merchandising while upholding Coach standards and delivering exceptional customer service.

Qualifications

• Previous retail experience, preferably in luxury retail environment.
• Strong English language proficiency.
• Knowledge of cash register systems and basic computer skills.
• Able to use iPad/laptop, walkie talkie and read price/product sheets.
• Detail oriented with strong organizational skills.
• Able to multitask in a fast-paced setting.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail Experience

Cash Handling

Cash Register Knowledge

Basic Computer Skills

English Proficiency

Multitasking

Customer Service

Teamwork

Tools

POS System

Mobile POS

Job description

Coach is seeking a Sales Support Associate to help drive store performance in a fast-paced luxury retail setting. You will greet clients, assist with product selection, and maintain an organized sales floor.

Responsibilities include operating the POS, processing shipments, replenishing stock, and supporting visual merchandising while upholding Coach standards and delivering exceptional customer service.