Luxury Sales Supervisor — Elevate the Client Experience

HERMES MAROQUINERIE-SELLERIE (HMS); Miami (FL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Parental leave

401(k) and Roth Retirement plan

Flexible spending accounts

Product discount

EAP resources

Job summary

The Hermès Miami Boutique is seeking a Selling Supervisor to drive sales and uphold exceptional client service in a fast-paced luxury setting. You will report to the Managing Director and partner with the selling team to deliver a superior client experience while maintaining store standards.

Key duties include meeting sales goals, organizing the selling floor, managing POS and CRM data, protecting assets, and delivering outstanding service, wrapping and packaging at POS as needed.

Qualifications

• 2+ years of experience in sales, experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with ability to continuously multi-task.
• Self-starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Meet monthly and annual sales goals as part of the boutique team.
• Organize and prioritize the selling floor to support sales and client experience.
• Assist in inventory preparation and ensure items are stocked and VM standards are met.
• Process transactions accurately and manage CRM and after-sales support as needed.
• Collaborate with management on POS decisions and resolve discrepancies at opening/closing.
• Maintain cleanliness and organization of the workstation at all times.
• Adhere to asset protection procedures and proper ticketing and tagging.
• Provide high levels of customer service per Hermès standards.

Skills

Sales experience

Luxury retail

Relationship skills

Communication

Multitasking

Independence

Organization

Availability

Lifting 25 lbs

Job description

The Hermès Miami Boutique is seeking a Selling Supervisor to drive sales and uphold exceptional client service in a fast-paced luxury setting. You will report to the Managing Director and partner with the selling team to deliver a superior client experience while maintaining store standards.

Key duties include meeting sales goals, organizing the selling floor, managing POS and CRM data, protecting assets, and delivering outstanding service, wrapping and packaging at POS as needed.