Luxury Sales Specialist

O'Gara Coach Company; Thousand Oaks (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision coverage for

401K Plan

Paid time off

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Long-term job security

Job summary

O'Gara Coach Company is seeking a Luxury Sales Specialist to assist customers in choosing new or used vehicles and guide them through the buying process in a showroom setting.

The role requires learning product knowledge, negotiating prices and incentives, and maintaining customer satisfaction. Training to factory qualifications is provided with a 21-day certification window.

Qualifications

• Minimum 2 years of sales experience in a high-end industry.
• Excellent verbal and written communication skills.
• High School Diploma or equivalent.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Professional personal presentation.
• Excellent customer service skills.
• Attention to detail.
• MS Word, Outlook, Excel, Internet, Typing (min 45 WPM).

Responsibilities

• Attend all required training classes and sales meetings.
• Obtain the training necessary for factory qualifications and the product knowledge for each model; become factory certified within 21 days of hire.
• Make regular contacts by floor time, phone, email and personal visits.
• Take test drives with customers according to guidelines and safety requirements.
• Present management with all offers made by customers to purchase vehicles.
• Prepare and process the required paperwork to finalize the vehicle sale.
• Deliver vehicles to customers following the delivery process.
• Enter all prospects/customers into the CRM.
• Arrange the first appointment for customers and contact before and after the appointment.
• Maintain factory customer satisfaction requirements.
• Work schedule as outlined by management.
• Other duties as assigned.

Skills

Sales experience

Verbal and written communication

Customer service skills

Professional personal presentation

Attention to detail

Typing

Education

High School Diploma or equivalent

Tools

MS Word

Outlook

Excel

Internet

Typing

Job description

Luxury Sales Specialist sells new and/or used vehicles. A Luxury Sales Specialist learns the buyer’s requirements quickly and guides him or her through the cars on the lot with optimal efficiency. This role must learn and have professional knowledge of all the cars displayed on the lot and must be able to negotiate and discuss prices, warranties, incentives, etc. The work is normally conducted in a showroom of a company or a dealership.

REQUIREMENTS AND QUALIFICATIONS:

• 2 years of sales experience in a high-end industry (clothing, jewelry, auto, etc.)
• Verbal and written communication skills
• High School Diploma or equivalent
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Verbal and written communication skills
• Professional personal presentation
• Excellent customer service skills
• Attention to detail
• MS Word
• Outlook
• Excel
• Internet
• Typing skills (min 45 WPM)

DUTIES AND RESPONSIBILITIES:

• Attend all required training classes and sales meetings
• Obtain the training necessary for factory qualifications and the product knowledge for each model. Must become factory certified in 21 days of hire
• Make regular contacts by means outlined by management such as floor time, phone time, email and personal visits
• Take test drives with customers according to management’s guidelines for personal safety. Adhere to documented demo route
• Present management with all offers made by customers to purchase vehicles
• Prepare and process the required paperwork accurately to finalize the vehicle sale
• Deliver vehicles to customers in accordance with the delivery process
• Enter all prospects/customers into the CRM
• Arrange the first appointment for customers and contact the customer before and after the appointment
• Must maintain factory customer satisfaction requirements
• Work schedule as outlined by management
• Other duties as assigned

EMPLOYEEBENEFITS:

• Health, dental and vision coverage for employee
• 401K Plan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long-term job security

Compensation: Commission

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.