Luxury Sales Specialist

O'Gara Coach; Beverly Hills (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401k Plan

Paid time off

Paid training

Employee vehicle purchase plans

Discounts on products and services

Long-term job security

Job summary

O'GARA Coach in Beverly Hills is seeking a Luxury Sales Specialist to educate customers on our vehicles and deliver exceptional service as a brand ambassador. You will greet guests, highlight features, and guide them through showroom experiences with a focus on building relationships and trust.

You will manage CRM activities, coordinate with departments, and work toward achieving monthly sales targets while maintaining the highest standards of presentation and professionalism.

Qualifications

• 2 years of sales experience in the high-end luxury industry (clothing, jewelry, auto, etc.)
• Passion for providing exceptional customer experience with excellent customer service skills
• Positive, enthusiastic, and passionate about the automotive industry
• High level of proficiency with computers, mobile devices, smartphones, and software applications (MS Office, Google Docs)
• Experience with CRM applications (Salesforce) desired
• Technologically savvy with the ability to maneuver and troubleshoot vehicle technology features
• Strong professionalism and personal presentation
• Strong sense of teamwork with the ability to also work independently
• Great attention to detail, highly organized, and excellent verbal, written, and interpersonal communication skills
• Ability to work evening hours, weekends, and holidays
• Must have a valid Driver License and be insurable

Responsibilities

• Be the ambassador for the brand and O’GARA - greet and welcome all customers entering the showroom
• Deliver exceptional customer service - engage, educate, and excite prospective customers on the brand, vehicles, promotions, and events
• Tour the customer around the showroom and exterior lot - showcase and highlight the vehicles and merchandise
• Become the subject matter expert - attend required training classes and sales meetings; obtain training for product knowledge for each model
• Utilize the brand, CRM databases, and tools to achieve and exceed target CRM goals
• Ensure all customer contact information and interactions are entered into the CRM database promptly
• Gather basic information to hand over and introduce/transition the customer to sales team
• Contribute to achieving monthly sales and delivery targets by meeting KPI targets
• Tour and educate customers before and during test drives; follow protocols and safety measures
• Present offers to purchase vehicles; assist with completing the deal documentation
• Coordinate with Porters to prepare vehicles for appointments or deliveries; arrange for reveal ceremonies
• On deliveries, explain vehicle functions and set up personal preferences; coordinate with management for an exceptional experience
• Assist customers with troubleshooting vehicle technology features and house-call service if needed
• Promote brand and events on company social media accounts
• Attend on-site and off-site brand events as scheduled
• Work across departments (Finance, Service, Parts, Preowned, Marketing)
• Participate in opening/closing showroom procedures
• Perform additional responsibilities as assigned by Managers

Skills

Sales experience

Customer service

Tech savvy

Professionalism

Teamwork

Attention to detail

Evenings/weekends/holidaysavailability

Driver's license

Tools

MS Office

Google Docs

Salesforce

Job description

Luxury Sales Specialist operates as a brand ambassador who focuses on providing exceptional customer service and information on our vehicles with the objective of educating our customers on our products.

Requirements And Qualifications

• 2 years of sales experience in the high-end luxury industry (clothing, jewelry, auto, etc.)
• Passion for providing exceptional customer experience with excellent customer service skills, and a desire to deliver top-notch customer service principles and practices
• Positive, enthusiastic, and passionate about the automotive industry
• High level of proficiency and knowledge of computers, mobile devices, smartphones, and software applications (esp. MS Office, Google Docs, etc.)
• Experience with CRM applications (Salesforce) desired
• Technologically savvy with the ability to easily maneuver and troubleshoot vehicle technology features
• Strong professionalism and personal presentation
• Strong sense of teamwork with the ability to also work independently and efficiently
• Great attention to detail, highly organized, and excellent verbal, written, and interpersonal communication skills
• Ability to work evening hours, weekends, and holidays
• Must have a valid Driver License and be insurable

Duties And Responsibilities

• Be the ambassador for the brand and O’GARA - greet and welcome all customers entering the showroom, assist with controlling the customer flow and traffic, offer beverage service
• Deliver exceptional customer service - engage, educate, and excite prospective customers on the brand, vehicles, promotions, and events
• Tour the customer around the showroom and exterior lot - showcase and highlight the vehicles and merchandise, introduce to key personnel, and discuss current and upcoming promotions and events
• Become the subject matter expert - attend required training classes and sales meetings; obtain the necessary training for factory certification and product knowledge for each model; be up-to-date with any brand and company communication as well as any vehicle alerts, recalls, etc., and help effectively communicate information to involved parties; master all respective brand products - models, stats, price ranges, years, colors, vehicle optionality, and brand competition
• Utilize the brand, CRM databases, and tools to achieve and exceed target CRM goals (as set by management) for outbound phone calls, emails, texts, written communication, appointments, follow-ups, and test drives
• Ensure all new and current customer contact information and interactions are entered and/or updated into the CRM database promptly
• Gather basic information to elegantly “hand over” and introduce/transition the customer to sales team, skillfully utilize the “up system” for sales team
• Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual and store (vehicle and merchandise) sales, and KPI targets set by management
• Tour and educate customers before and during test drives; ensure all required protocols, policies, procedures, and safety precautions are followed on all test drives
• Present management all offers made by customers to purchase vehicles; assist with compiling all information necessary to complete the deal
• Communicate and work with Porters to prepare and stage vehicles in advance of any scheduled appointments or deliveries; for deliveries - ensure all keys, accessories, etc. are prepared and ready for the customer, prepare and coordinate for the reveal ceremony
• On deliveries, execute customer documents; tour, educate, and highlight customers on vehicle functions, highlight vehicle features and functions; assist customer with setting up all personal vehicle preferences and sync mobile devices; partner with management to deliver an exceptional customer experience through gifting, meals, photos/videos, etc.
• Assist customer with troubleshooting vehicle technology features, provide house-call service for customers in the immediate area (as needed)
• Promote brand, company, vehicles, and events thru company social media accounts
• Attend on-site and off-site brand and company events as scheduled by management
• Effectively work and communicate across all departments (Finance, Service, Parts, Preowned, Marketing, etc.)
• Participate in opening/closing showroom procedures
• Perform additional responsibilities as assigned by Managers

Benefits

• Health, dental, and vision coverage for employee
• 401kKPlan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long-term job security

Compensation

minimum wage plus commission

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.