Luxury Retail Sales Support Specialist

Tapestry; Livermore (CA); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Coach is a global fashion house with a strong presence in the Livermore area. This role offers brand ambassador duties, POS operation, stockroom upkeep, and personalized customer interactions in a luxury retail setting.

The position requires 1+ retail experience with knowledge of fashion trends, excellent communication, and the ability to work flexible hours including weekends and peak times.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Multitasking

Strong communication

Education

Education and experience considered

Tools

Cash register systems

Mobile POS

iPad / Laptop usage

Price sheets understanding

Job description

Coach is a global fashion house with a strong presence in the Livermore area. This role offers brand ambassador duties, POS operation, stockroom upkeep, and personalized customer interactions in a luxury retail setting.

The position requires 1+ retail experience with knowledge of fashion trends, excellent communication, and the ability to work flexible hours including weekends and peak times.