Luxury Sales Associate & Style Advisor

Tapestry, Inc.; United States; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to serve as the front-line ambassador delivering an elevated, personalized shopping experience while meeting personal and store sales goals. The role blends luxury-retail service with omni-channel selling and close collaboration across teams.

You will build lasting client relationships through styling expertise, fashion guidance, and data-driven insights, supporting daily store operations and events.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor, manage multiple customers, and adapt selling techniques.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in other areas as required.
• Foster a collaborative environment; encourage team performance.
• Participate in brand initiatives, training programs and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm professional demeanor.

Job description

Coach is seeking a Sales Associate to serve as the front-line ambassador delivering an elevated, personalized shopping experience while meeting personal and store sales goals. The role blends luxury-retail service with omni-channel selling and close collaboration across teams.

You will build lasting client relationships through styling expertise, fashion guidance, and data-driven insights, supporting daily store operations and events.