Luxury Sales Associate: Omnichannel & Clienteling

Tapestry, Inc.; Pearl (MS); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is hiring a Sales Associate to deliver a high-end, personalized shopping experience. You will meet sales goals, handle daily store operations, and contribute to omnichannel selling while representing the Coach brand with professionalism.

Ideal candidates have 1+ years in luxury retail, strong English, and familiarity with POS tools, live-streaming, clienteling, and data capture for repeat business. This role requires flexibility for peak periods and a fast-paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency (for EU).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).

Skills

Luxury retail

Clienteling

Cross-selling

English proficiency

Social media savvy

Live-stream shopping

Tools

POS system

Mobile POS

iPad

Laptop

Job description

Coach is hiring a Sales Associate to deliver a high-end, personalized shopping experience. You will meet sales goals, handle daily store operations, and contribute to omnichannel selling while representing the Coach brand with professionalism.

Ideal candidates have 1+ years in luxury retail, strong English, and familiarity with POS tools, live-streaming, clienteling, and data capture for repeat business. This role requires flexibility for peak periods and a fast-paced environment.