Luxury Sales Associate – Clienteling & Omnichannel

Tapestry, Inc.; Montebello (CA); On-site; USD 42,981,120 - 55,875,456; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house that seeks a Sales Associate to deliver an elevated, personalized shopping experience while achieving personal and store sales goals and supporting daily store operations in a luxury retail environment.

You will act as the frontline ambassador, building client relationships through styling expertise, driving sales via cross-selling and recommendations, and collaborating with teammates to uphold service standards and brand initiatives.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail

POS operation

English proficiency

Fast-paced environment

Social media savvy

Live-stream shopping

Tools

iPad

Mobile POS

Job description

Coach is a global fashion house that seeks a Sales Associate to deliver an elevated, personalized shopping experience while achieving personal and store sales goals and supporting daily store operations in a luxury retail environment.

You will act as the frontline ambassador, building client relationships through styling expertise, driving sales via cross-selling and recommendations, and collaborating with teammates to uphold service standards and brand initiatives.