Luxury Sales Associate — Client Experience Leader

Michael Kors; New York (NY); On-site; USD 23,000 - 48,000; Full time

Job summary

Versace Madison Ave is seeking a brand-savvy sales associate to deliver a premium client experience and drive luxury sales. You will promote the Retail Excellence program, cultivate client relationships, and meet or exceed daily, monthly, and yearly targets.

Responsibilities include clienteling, data capture, handling returns/exchanges, and open/close of consignments, with strong emphasis on upsell and post-sale service. Reports to the General Manager.

Qualifications

• Minimum of two years’ experience in retail environment – luxury experience preferred.
• Full understanding of specialty retail, including how to effectively clientele.
• Computer skills including operation of retail point of sale system, Word, Excel and email.
• Ability to thrive within a high paced environment, multi-tasking with ease while maintaining a balance of daily responsibilities.
• A positive, outgoing, high energy personality that is entrepreneurial and sales focused.

Responsibilities

• Be a Brand Ambassador by providing an exceptional client experience.
• Embrace and promote our Retail Excellence Program with our clients and staff alike
• Meet & exceed sales goal targets (daily, monthly, yearly)
• Meet & exceed targets for client data capture
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
• Maintain client relationships through after sales service: thank you notes, follow up calls, repairs coordination
• Support the team in generating new client relationships while maintaining those that are existing
• Open and close consignments
• Process returns and exchanges
• Develop business driving initiatives, contests and events
• Handling customer's repairs and advising clients about best fit of pieces

Skills

Brand Ambassador

Clienteling

Sales driven

Communication

Tools

POS system

Word

Excel

Email

Job description

Versace Madison Ave is seeking a brand-savvy sales associate to deliver a premium client experience and drive luxury sales. You will promote the Retail Excellence program, cultivate client relationships, and meet or exceed daily, monthly, and yearly targets.

Responsibilities include clienteling, data capture, handling returns/exchanges, and open/close of consignments, with strong emphasis on upsell and post-sale service. Reports to the General Manager.