Luxury Retail Sales Associate – Client Experience Leader

Versace; United States; On-site; USD 23,000 - 48,000; Full time

Job summary

Versace Madison Ave is hiring to fill a Luxury Retail position focused on delivering an exceptional client experience. The candidate will excel in meeting daily, monthly, and yearly sales goals while capturing client data and building lasting relationships.

Responsibilities include consignments, returns, exchanges, and after-sales support to ensure client satisfaction and repeat business. A high-energy, sales-driven attitude with fashion industry know-how is essential.

Qualifications

• Minimum of two years’ experience in retail environment, luxury experience preferred.
• Proficient with POS systems, Word, Excel and email.
• High energy personality with sales focus and entrepreneurial drive.

Responsibilities

• Be a Brand Ambassador by providing an exceptional client experience and promote our Retail Excellence Program.
• Meet & exceed sales goal targets (daily, monthly, yearly).
• Meet & exceed targets for client data capture.
• Create and foster genuine client relationships to hit KPIs (sales, UPT, ATV).
• Maintain client relationships through after sales service (thank you notes, follow up calls, repairs).
• Support team in generating new client relationships while maintaining existing ones.
• Open and close consignments; process returns and exchanges.
• Communicate effectively and build partnerships with clients, peers, and management.
• Develop business-driving initiatives, contests and events.
• Advise clients on best fit of pieces and handling repairs.

Skills

Retail experience

Luxury retail

Client service

Sales driven

Tools

POS system

Word

Excel

Email

Job description

Versace Madison Ave is hiring to fill a Luxury Retail position focused on delivering an exceptional client experience. The candidate will excel in meeting daily, monthly, and yearly sales goals while capturing client data and building lasting relationships.

Responsibilities include consignments, returns, exchanges, and after-sales support to ensure client satisfaction and repeat business. A high-energy, sales-driven attitude with fashion industry know-how is essential.