Luxury Sales Associate

Dweet LTD.; New York (NY); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Base salary 45k-52k USD per year

Monthly team commission

Annual performance bonus

Employee discount 60% off from RRP

Quarterly product allocation

Training and career development

Job summary

L’OBJET on Madison Avenue seeks a Sales Associate to welcome clients, guide them through our tableware, home décor and fragrance lines, and build lasting relationships with attentive service.

Working with the Store Manager, you will contribute to boutique results and deliver an exceptional client experience daily, leveraging New York’s design and trade community and your passion for design.

Qualifications

• 2+ years’ experience in luxury retail.
• Strong clienteling skills and a New York design/trade network is a plus.
• Commercially driven and focused on achieving sales objectives.
• Warm, attentive service with the ability to understand client needs.
• Strong aesthetic sense and passion for design, craftsmanship, and L’OBJET collections.
• Proactive, dependable with ownership and brand representation.
• Excellent communication and relationship-building with discerning clients; additional languages a plus.
• Collaborative team player, supportive of daily boutique operations.
• Organized and detail-oriented; comfortable with CRM, POS and inventory systems.
• Flexible availability including weekends, holidays and evening events.

Responsibilities

• Achieve individual sales objectives and contribute to boutique targets.
• Develop new clients through New York interior design and trade networks, and corporate gifting.
• Support private appointments, events and in-store activations.
• Contribute to omni-channel business including client orders, shipping and online inquiries.
• Deliver the L’OBJET Selling Ceremony with every client from welcome to farewell.
• Maintain a personal client book and records in the CRM; follow up within 24 hours.
• Manage stock, presentation, and visual merchandising; support stock replenishment and transfers.
• Process transactions accurately following cash handling and loss prevention procedures.

Skills

Luxury retail

Clienteling

Sales targets

Customer service

CRM usage

POS systems

Attention to detail

Team player

Tools

CRM software

POS system

Inventory system

Job description

At L'OBJET, we create extraordinary objects that transform everyday rituals into meaningful experiences. Combining exceptional craftsmanship with timeless design, L’OBJET is the life work of Founder and Creative Director Elad Yifrach.

Founded in 2004, L’OBJET was born at the intersection of meticulous craftsmanship and timeless sensibility. Today, the brand continues to set standards in the luxury lifestyle industry, while still employing many of the same craftspeople whom Elad met on his early travels.

The collections extend and exceed traditional craftsmanship, through effort and imagination, to create a new echelon of modern artistry. A passion for innovation, in both technique and the use of high-quality materials, infuses everything he creates. Each collection is rich in detail and unmatched in quality.

Role Overview

As a Sales Associate at our Madison Avenue boutique, you are a true ambassador for L’OBJET. You welcome every client into our world, guide them through our collections of tableware, home décor and fragrance, and build lasting relationships through a personal, attentive service. Working alongside the Store Manager, you contribute to the boutique’s results and help deliver an exceptional client experience every day.

Responsibilities

Business

1. Achieve individual sales objectives and contribute to the boutique’s overall targets
2. Develop new clients through New York’s interior design and trade community, and through corporate gifting
3. Support private appointments, events and in-store activations
4. Contribute to our omni-channel business, including client orders, shipping and online enquiries

Clients

1. Deliver the L’OBJET Selling Ceremony with every client, from the welcome to the farewell
2. Build and maintain a personal client book, recording every interaction accurately in our CRM
3. Follow up within 24 hours and keep clients informed of new collections, launches and events
4. Manage special orders, gifting and after-sales with care

Boutique

1. Maintain impeccable presentation and visual merchandising standards
2. Support stock management: receiving, replenishment, stock counts and transfers
3. Process transactions accurately, following our cash handling and loss prevention procedures

Experience, Skills & Personal Qualities

1. 2+ years’ experience in luxury retail, ideally in home, tableware, fragrance or design
2. Strong clienteling skills and the ability to build lasting client relationships; an existing New York network, particularly within the design and trade community, is an advantage
3. Commercially driven and motivated to achieve individual sales objectives and contribute to the boutique’s overall performance
4. A warm, attentive approach to service, with the ability to understand client needs and deliver a personal shopping experience
5. A strong aesthetic sensibility and a passion for design, craftsmanship and the L’OBJET collections
6. Proactive and dependable, with a strong sense of ownership and commitment to representing the brand
7. Excellent communication and relationship-building skills, with confidence engaging with discerning clients and trade professionals; additional languages are an advantage
8. A collaborative team player, willing to support colleagues and the boutique’s daily operations
9. Organized and detail-oriented, comfortable using CRM, point-of-sale and inventory systems
10. Flexible availability, including weekends, holidays and evening events

What we offer

1. Base salary of $45,000 - $52,000 per year, depending on experience
2. Monthly team commission based on achieving store targets
3. Eligibility for annual performance bonus based on company policy
4. Employee discount according to company policy, currently 60% off from RRP
5. Quarterly product allocation
6. Product and Selling Ceremony training, and career development within a growing international house