Sales Associate (Part-Time) - Soho

Cartier; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Cartier in New York seeks a luxury retail ambassador to deliver exceptional client experiences and drive sales across all touchpoints. You will be active in daily boutique operations, greet clients, and develop a strong client portfolio while upholding Cartier standards.

The role requires 2–5 years in luxury retail, excellent communication, and the ability to work weekends plus one weekday. SAP/MS Office skills are a plus, and traveling for trainings or events may occur.

Qualifications

• College degree preferred.
• 2–5 years of luxury retail experience.
• Must be able to work Saturdays and Sundays consistently plus one weekday.
• MS Office and SAP knowledge beneficial.

Responsibilities

• Achieve and exceed monthly sales targets as directed.
• Provide outstanding customer service and maintain Cartier standards.
• Support after-sales clients when dedicated staff is unavailable.
• Cultivate client relationships and assist in in-store and offsite events.
• Assist with daily boutique operations and inventory cycles.

Skills

Customer service

Interpersonal skills

Communication

Team player

Self-starter

Education

College degree

Tools

SAP

MS Office

Job description

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and elevate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back‑stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education

• College degree preferred

Required Experience

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills

• Ability to work in a fast‑paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

At Richemont, We Craft the Future!

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible)

Please note, salaries will be negotiated based on relevant skills and experience.