Sales Associate- Soho

Richemont Iberia SL; New York (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

Richemont Iberia SL, representing Cartier in the United States, seeks a Luxury Retail Ambassador to drive sales targets and deliver the highest level of client service. You will nurture client relationships, participate in events, and support boutique operations with a focus on brand experience.

Ideal candidates have 2–5 years of luxury retail experience, excellent communication skills, and proficiency in MS Office; SAP knowledge is a plus.

Qualifications

• College degree preferred.
• 2 to 5 years of luxury retail experience.
• MS Office experience required; SAP knowledge preferred.
• Able to work weekends; strong customer service background.

Responsibilities

• Achieve and exceed monthly sales targets as directed by management.
• Provide outstanding customer service and maintain high standards of product knowledge.
• Support after-sales clients and adapt approach to client needs.
• Cultivate new and existing client relationships through CRM initiatives.
• Assist in daily boutique operations, merchandising, and inventories.

Skills

Interpersonal skills

Communication skills

MS Office

SAP

Retail experience

Tech savviness

Education

College degree

Tools

MS Office

SAP

Job description

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and elevate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education:

• College degree preferred

Required Experience:

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – United States

• medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• paid time off.
• employee assistance program.

Expected Hourly Range: $26/HR-$29/HR (Commission and Overtime eligible) Please note, salaries will be negotiated based on relevant skills and experience.

At Richemont, We Craft the Future!