Luxury Rooms Training Leader

Starwood Hotels; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Starwood Hotels is seeking a Rooms Training Manager to lead onboarding, training and development for the Rooms team, ensuring knowledge and confidence to deliver exceptional service aligned with our luxury standards.

The role collaborates with Rooms leadership and People Operations to identify opportunities, design effective learning programs, and continuously elevate service quality while supporting team growth and engagement.

Qualifications

• Passionate about hospitality and delivering exceptional guest experiences.
• Experience in training, learning and development in luxury hotel settings.
• Ability to identify training needs and measure program effectiveness.
• Strong collaboration with Rooms leadership and People Operations.

Responsibilities

• Lead onboarding, training and development of the Rooms team.
• Identify opportunities, develop learning programs and elevate service standards.
• Coach, mentor and provide feedback to support team growth.

Skills

Hospitality

Learning & Development

Leadership

Training programs

Communication

Data analysis

Education

Hospitality degree

Tools

HotSOS

Zingle

Runtriz

MS Shift

HMS

Job description

Starwood Hotels is seeking a Rooms Training Manager to lead onboarding, training and development for the Rooms team, ensuring knowledge and confidence to deliver exceptional service aligned with our luxury standards.

The role collaborates with Rooms leadership and People Operations to identify opportunities, design effective learning programs, and continuously elevate service quality while supporting team growth and engagement.