Luxury Room Service Server VIP Guest Experience

The Hotel at Avalon; Braselton (GA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food & beverage

YouDecide discount program

401(k) Savings Plan

Job summary

Chateau Élan Winery & Resort in Georgia seeks Team Members for Room Service to deliver exceptional guest experiences. You will set up and deliver all food and beverage orders, ensure sanitation, and provide VIP amenities with professionalism.

Experience in hotel service is preferred. Strong communication, reliability, and teamwork are essential to excel in this role at our resort. This position features tipping eligibility and a focus on guest satisfaction.

Qualifications

• Hotel or resort service experience preferred.
• Excellent guest-facing communication and interpersonal skills.
• Ability to lift and move items up to 100 lbs with or without accommodation.
• Able to carry trays weighing up to 30 lbs and deliver with efficiency.
• Strong verbal and written communication abilities.
• Adapt communication style for different audiences and situations.

Responsibilities

• Set up and deliver all food and beverage orders per standards.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities for guest suites.
• Service hospitality suites in line with Banquet Event Orders.
• Complete shift side work as required by policies.
• Response to guest needs, issues and feedback to drive quality experiences.
• Report communications to the shift supervisor promptly.
• Handle cash and adhere to company policies.
• Maintain reliable attendance and schedule availability.
• Perform other duties as assigned.

Skills

Hotel experience

Guest communication

Lifting / carrying 100 lbs

Transport large trays 30lbs

Verbal & written communication

Adapt communication style

Job description

Chateau Élan Winery & Resort in Georgia seeks Team Members for Room Service to deliver exceptional guest experiences. You will set up and deliver all food and beverage orders, ensure sanitation, and provide VIP amenities with professionalism.

Experience in hotel service is preferred. Strong communication, reliability, and teamwork are essential to excel in this role at our resort. This position features tipping eligibility and a focus on guest satisfaction.